Privacy policy — Revive & Rewrite CIC

Last updated: 29 April 2026

1. Who we are

Revive & Rewrite CIC (referred to as “we,” “us,” or “our”) is a Community Interest Company registered in England and Wales.

CIC company number: 16072543
ICO registration reference: ZB921082
Email: hello@reviveandrewritecic.co.uk

We are the data controller for any personal information you share with us through this website or in correspondence with us, and we are registered with the Information Commissioner’s Office (ICO) under reference ZB921082.

2. What information we collect

We only collect information you actively choose to share with us, plus a small amount of technical data needed to run the website securely.

Information you give us

When you email us at hello@reviveandrewritecic.co.uk (or use any of the email links on this site), we receive your email address, the name attached to your email account, and the content of your message. We may also receive any information you choose to share by phone or WhatsApp.

If you make a referral to The Revive Wardrobe Project on behalf of a third party, we may receive limited information about that individual. You must have the legal basis to share that information with us before doing so.

Information collected automatically

When you visit this site, our hosting provider records standard technical information (such as your IP address, browser type, and the time of your visit) for security, fraud prevention, and operational purposes. This data is not used to identify you personally.

3. Why we collect it and our legal basis

We process your personal information for the following reasons:

To respond to your enquiry. Legal basis: legitimate interest, or where you have given consent by contacting us.
To deliver our services to you (for example, arranging a Revive Wardrobe appointment). Legal basis: performance of a contract or service request.
To run and protect the website. Legal basis: legitimate interest in operating a secure website.
To meet our legal and regulatory obligations. Legal basis: legal obligation.

4. Who we share it with

We do not sell, trade, or rent your personal information. We share data only with the following categories of recipient, where strictly necessary:

Our website host (Vercel Inc.), which processes server logs for security and operational purposes.
Our email provider, which transmits and stores email correspondence on our behalf.
Professional advisors (such as legal or accounting professionals) where reasonably required.
Public authorities, where we are required to do so by law.

All processors we use are bound by appropriate data protection terms and, where data is transferred outside the UK, by International Data Transfer Agreements or UK Addenda to the Standard Contractual Clauses.

5. How long we keep it

We keep your information only for as long as we need it for the purposes set out above, or for as long as we are required to by law. In practice:

Email correspondence: kept for up to 3 years after the last interaction, unless retention is needed for safeguarding, accounting, or legal reasons.
Service records (e.g. wardrobe appointment notes): kept for as long as needed to deliver the service and meet our safeguarding and accountability obligations.
Website server logs: retained by our hosting provider for a short period in line with their standard policy.

6. Where your information is stored

Personal information is stored on systems within the UK, EEA, and (where our hosting and email providers operate internationally) the United States. Where data is transferred outside the UK, we rely on UK Government adequacy decisions or appropriate safeguards as required by UK GDPR.

7. How we keep it safe

We use appropriate technical and organisational measures to protect your information from unauthorised access, loss, or misuse. No website or email service can guarantee absolute security, but we take our responsibility seriously and only work with reputable processors.

8. Your rights

Under UK GDPR, you have the following rights in relation to your personal information:

Access: ask for a copy of the personal information we hold about you.
Rectification: ask us to correct anything that is inaccurate.
Erasure: ask us to delete your information, where we have no legitimate reason to keep it.
Restriction: ask us to limit how we use your information.
Portability: ask for your information in a structured, commonly used, machine-readable format.
Objection: object to processing where our legal basis is legitimate interest.
Withdraw consent: where we rely on your consent, you can withdraw it at any time.

To exercise any of these rights, email us at hello@reviveandrewritecic.co.uk. We will respond within one calendar month.

If you are unhappy with how we have handled your information, you have the right to complain to the Information Commissioner’s Office (ICO), the UK regulator for data protection, at ico.org.uk/make-a-complaint or on 0303 123 1113.

9. Cookies

For information about how we use cookies, please see our Cookies Policy.

10. Children’s privacy

This website is not directed at children under 13. We do not knowingly collect information from children under 13. If you are a parent, guardian, or referrer and believe a child has shared information with us, please contact us so we can delete it.

11. Changes to this policy

We may update this policy from time to time. The latest version will always be available on this page, with the date of the most recent update at the top.